Terms of service

Last updated: 28/05/2026

Welcome to Grain & Loom.

These Terms of Service govern your use of www.grainandloom.com and your purchase of products from us.

By accessing our website, browsing our store, placing an order, or purchasing from us, you agree to be bound by these Terms.

Please read them carefully before using our website or placing an order.

About Us

This website is operated by:

Legal business name: [Legal Business Name]
Trading as: [Store Name]
Business address: [Business Address]
Email: support@grainandloom.com
Phone: 
Website: www.grainandloom.com

Throughout these Terms, “we”, “us” and “our” refer to Grain & Loom.

“You” refers to the customer, website visitor, purchaser or user of our website.

Online Store Terms

By using our website, you confirm that you are at least the age of majority in your state of residence, or that you have the consent of a parent or legal guardian.

You agree not to use our website or products for any unlawful, fraudulent, harmful or unauthorised purpose.

You must not:

• Use our website in a way that breaches applicable laws
• Attempt to interfere with the security or operation of our website
• Transmit viruses, malware or harmful code
• Use our content without permission
• Submit false, misleading or fraudulent information
• Attempt to place orders using unauthorised payment methods

We reserve the right to refuse service, cancel orders or restrict access to our website where we believe these Terms have been breached.

Products

We sell furniture, home décor and related products.

Some products may be handmade, hand-finished, artisan-made, or made from natural materials such as solid wood.

Some products may be fulfilled directly by third-party warehouses, suppliers, carriers or logistics providers.

We remain your point of contact for customer service for orders placed through our website.

Product Information

We do our best to ensure that product descriptions, images, dimensions, colors, prices and availability are accurate.

However, we do not guarantee that all product information will always be error-free, complete, current or perfectly accurate.

Product images are provided for guidance only. Colors, finishes, grain, texture and appearance may vary due to:

• Screen settings
• Lighting
• Photography
• Natural materials
• Handmade production
• Batch variation
• Hand-finishing processes

Natural and handmade variations are not considered faults or defects.

Handmade and Natural Variation

Many of our products are handmade, hand-finished or made from natural materials.

By purchasing from us, you acknowledge that natural variation may occur.

This may include:

• Variations in wood grain
• Variations in color, tone or texture
• Knots, marks, fills or natural imperfections
• Slight differences in finish
• Minor dimensional tolerances
• Small gaps or movement caused by natural wood behavior
• Variations in carving, pattern placement or hand-applied details

These characteristics are part of the nature of handmade and natural products and do not make the item defective.

Product Dimensions

Product dimensions are approximate unless expressly stated otherwise.

You are responsible for checking that the item will fit:

• Your room
• Doorways
• Hallways
• Stairways
• Elevators
• Delivery routes
• Any other access points

We are not responsible if an item does not fit due to incorrect measurements, unsuitable access, or failure to check product dimensions before ordering.

Pricing

All prices are listed in US Dollars (USD) unless stated otherwise.

Prices are subject to change without notice.

We reserve the right to correct pricing errors, typographical errors, product description errors, availability errors or other mistakes.

If an item has been incorrectly priced or listed, we may cancel the order and issue a refund to the original payment method.

Sales Tax

Sales tax may be charged where required by law.

You are responsible for any applicable taxes, duties, fees or charges associated with your purchase unless we are legally required to collect them at checkout.

Orders

When you place an order, you agree that all information provided is accurate, complete and current.

This includes:

• Your name
• Billing address
• Shipping address
• Email address
• Phone number
• Payment information
• Delivery details

We reserve the right to accept, reject or cancel any order for reasons including, but not limited to:

• Product unavailability
• Stock errors
• Pricing errors
• Product description errors
• Suspected fraud
• Payment issues
• Delivery restrictions
• Fulfillment limitations
• Supplier or warehouse limitations
• Errors in your order information

If we cancel your order after payment has been taken, we will issue a refund to the original payment method.

Stock Availability

Product availability is not guaranteed until your order has been confirmed, accepted and processed.

Because inventory may be managed by third-party fulfillment partners, stock levels may change without notice.

If an item becomes unavailable after purchase, we will contact you and may offer:

• A refund
• An alternative product
• A delayed dispatch option where available

If no suitable alternative is agreed, we will issue a refund.

Payment

Payment must be received in full before your order is processed.

We accept the payment methods shown at checkout.

You agree to provide current, complete and accurate payment information.

We reserve the right to cancel any order where payment is declined, reversed, disputed, suspected to be fraudulent, or otherwise not properly authorized.

Fraud Prevention

We reserve the right to carry out fraud prevention checks before accepting or fulfilling an order.

We may cancel or delay an order if we suspect fraud, unauthorized payment use, identity misuse, unusual order activity, or inaccurate customer information.

We may request additional information to verify an order before processing.

Shipping and Delivery

Shipping and delivery are governed by our Shipping Policy, which forms part of these Terms.

Delivery dates and shipping time frames are estimates only unless expressly stated otherwise.

We are not responsible for delays caused by:

• Carriers
• Weather
• Incorrect addresses
• Customer unavailability
• Access restrictions
• Building restrictions
• Supply chain issues
• Warehouse delays
• Customs or regulatory issues where applicable
• Events outside our reasonable control

Cancellations

Please contact us immediately if you wish to cancel an order.

Orders are processed quickly through our fulfilment partners. Once an order has been submitted, allocated, packed, dispatched, or scheduled for delivery, cancellation may not be possible.

If cancellation is possible, we will confirm this in writing.

If an order has already shipped, our Return and Refund Policy will apply.

Returns and Refunds

Returns and refunds are governed by our Return and Refund Policy, which forms part of these Terms.

Due to the size, weight, handling requirements and specialist fulfillment process of our products, we do not accept change-of-mind returns unless we have agreed otherwise in writing or applicable law requires otherwise.

Damaged, defective, incorrect or incomplete items must be reported within 24 Hours.

Nothing in these Terms is intended to limit any rights you may have under applicable law.

Refused Deliveries

If you refuse delivery for a reason unrelated to visible serious damage, defect, incorrect item, or an error caused by us, you may be responsible for any costs incurred.

These may include:

• Return shipping
• Redelivery fees
• Storage fees
• Handling fees
• Restocking fees
• Carrier fees
• Warehouse fees

Refused deliveries may not be eligible for a refund if they are returned without approval or rejected by the warehouse.

Failed Delivery or Access Issues

You are responsible for making sure the delivery location is suitable and accessible.

You are responsible for ensuring:

• The delivery address is correct
• Someone is available to receive the delivery where required
• Access is suitable for the size of the item
• Any building, gate, elevator or access restrictions are disclosed before dispatch
• The item will fit through the required access points

If delivery fails due to incorrect information, missed appointments, restricted access, customer unavailability or failure to disclose access limitations, you may be responsible for redelivery, storage, return shipping, handling and restocking fees.

Damaged, Faulty, Incorrect or Incomplete Goods

You must inspect your order promptly on delivery.

If an item arrives damaged, faulty, incorrect or incomplete, you must contact us within 24 Hours and provide evidence.

We may request:

• Photos
• Videos
• Packaging evidence
• Shipping label evidence
• Delivery information
• A written description of the issue

We reserve the right to review the issue with our fulfillment partner, warehouse or carrier before approving any remedy.

Product Care and Use

You are responsible for using, storing, cleaning and maintaining products appropriately.

We are not responsible for damage caused by:

• Misuse
• Improper assembly
• Improper cleaning
• Exposure to excessive heat, moisture, dryness or sunlight
• Normal wear and tear
• Accidental damage
• Alterations or repairs not authorized by us
• Failure to follow care instructions
• Improper storage
• Environmental conditions after delivery

Warranty Disclaimer

Except where expressly stated or required by applicable law, products are provided on an “as is” and “as available” basis.

We do not provide any additional warranties beyond those expressly stated on the product page or required by law.

To the fullest extent permitted by law, we disclaim implied warranties, including implied warranties of merchantability, fitness for a particular purpose and non-infringement.

Nothing in this section limits rights that cannot be excluded under applicable law.

California Proposition 65 Notice

Some products may contain materials, finishes, foams, textiles, wood dust, metals or other substances that may require warnings under California Proposition 65.

Where required, products sold into California may carry a Proposition 65 warning on the product page, packaging, label, checkout area or accompanying materials.

A Proposition 65 warning does not necessarily mean that a product is unsafe. It means that the product may expose you to one or more chemicals listed by the State of California.

For more information, please visit the official California Proposition 65 website.

Product Safety and Recalls

If we become aware of a product safety issue, recall or important product notice affecting an item you have purchased, we may contact you using the contact information provided with your order.

You agree to provide accurate contact information so we can contact you about your order or any product-related issue.

Third-Party Fulfillment Partners

Some orders may be fulfilled directly by third-party warehouses, suppliers, carriers or logistics providers.

We remain your point of contact for customer service for orders placed through our website.

Please do not contact or return items directly to a supplier, warehouse or manufacturer unless we instruct you to do so in writing.

Third-Party Links

Our website may contain links to third-party websites.

We are not responsible for the content, policies, accuracy, security or practices of third-party websites.

Accessing third-party websites is at your own risk.

Intellectual Property

All content on this website, including text, images, logos, graphics, layouts, product descriptions, photography, branding and other materials, is owned by us or licensed to us.

You may not copy, reproduce, distribute, modify, publish, sell or use our content without written permission.

User Comments, Reviews and Submissions

If you submit reviews, comments, photos, feedback or other content to us, you grant us permission to use, reproduce, display, edit and share that content for business, marketing and customer service purposes, unless prohibited by law.

You must not submit content that is unlawful, abusive, defamatory, misleading, infringing, obscene or harmful.

We reserve the right to remove or refuse any content at our discretion.

Marketing Communications

If you provide your email address or phone number, you may have the option to receive marketing communications from us where permitted by law.

You can unsubscribe from marketing emails at any time by using the unsubscribe link in our emails.

SMS marketing, where offered, will only be sent in accordance with applicable consent requirements.

Privacy

Your use of our website is also governed by our Privacy Policy.

Our Privacy Policy explains how we collect, use, store and protect personal information.

Chargebacks and Payment Disputes

If you have an issue with your order, you agree to contact us first so we can try to resolve it.

Filing a payment dispute or chargeback without first contacting us may delay resolution.

We reserve the right to provide order records, tracking information, delivery confirmation, customer communications, photographs and policy information to payment providers when responding to disputes or chargebacks.

Limitation of Liability

To the fullest extent permitted by law, we are not liable for indirect, incidental, special, consequential, exemplary or punitive damages.

This includes, but is not limited to:

• Loss of profits
• Loss of business
• Loss of opportunity
• Loss of data
• Loss caused by delivery delays
• Loss caused by product misuse
• Loss caused by third-party carriers or fulfillment providers
• Loss caused by events outside our reasonable control

To the fullest extent permitted by law, our total liability for any order will not exceed the amount paid by you for the product giving rise to the claim.

Nothing in these Terms limits liability that cannot be limited under applicable law.

No Professional Advice

Information on our website is provided for general product, furniture, décor and home styling purposes only.

It should not be treated as professional design, construction, installation, safety, legal, tax or other professional advice.

You are responsible for ensuring that products are suitable for your intended use and environment.

Errors, Inaccuracies and Omissions

Occasionally there may be information on our website that contains typographical errors, inaccuracies or omissions.

These may relate to:

• Product descriptions
• Pricing
• Promotions
• Offers
• Product shipping charges
• Transit times
• Availability
• Dimensions
• Colors
• Materials

We reserve the right to correct errors, inaccuracies or omissions and to change or update information or cancel orders if any information is inaccurate at any time, including after an order has been submitted.

Changes to These Terms

We may update these Terms from time to time.

The version posted on our website at the time of your order will apply to that order.

Your continued use of our website after changes are posted means you accept the updated Terms.

Governing Law

These Terms are governed by the laws of [State], without regard to conflict of law principles.

Any disputes shall be handled in the courts of [County/State], unless applicable law requires otherwise.

Nothing in this section limits any rights you may have under applicable law in your state of residence.

Contact Us

If you have any questions about these Terms, please contact us at:

Email: support@grainandloom.com